Return Policy

How do I return a product?
The buyer has the right to return without justification and for any reason the product he bought and delivered to him within 5 days from the date of receipt by notifying the company in writing of his request at info@wisecoffeeproducts.com

What are the conditions for returning/exchanging a product?
The return/exchange of products is possible according to the following conditions:
1.The product should be returned within 5 days from the date of receipt.
2. The product packaging must be in its original condition.
3. The returned product must not have been used and has suffered material damage.
Return costs are borne by the customer, except in the case of actual defects.
In the event that the product to be returned is received by our company without prior charging of shipping costs, these costs are withheld from the amount of money to be returned.
The buyer must also place in the packaging all the documents required by law, in order to make it possible to cancel the specific sale.

In the event that the above conditions are not met, the product will not be received by the Company and will be returned to the sender, at the sender’s expense.

What happens after returning a product?
Upon the return of the product and its receipt by the competent service department, our company undertakes to replace the product with another similar and new one, in case the original one has proven to be defective (replacement). In any other case, the amount originally paid is credited to the buyer’s personal account on the website. Afterwards, it is possible to use the credited price for the purchase of another product of your choice.
If the new product has a higher price than the returned product, then the buyer must go through a new payment process to pay the difference. If, however, the new product has a lower value than the returned one, then our company credits the buyer with the difference according to the above.

In which cases is it not possible to return/exchange a product?
Any products made available by the company at special discount prices (offers) for a limited period of time may be excluded from the possibility of unjustified withdrawal / return. In these cases, the products belong to the Offers sub-category, while their exclusion from the right of unjustified return is clearly stated in the more specific conditions that frame their availability.

In addition, products that are made to special order according to the consumer’s specifications or are clearly personalized are excluded from the possibility of unwarranted withdrawal /return.

However, the right of return cannot be excluded and the buyer is entitled to return it to the company in the event that legal or factual defects are found in the delivered product.